Hearing your feedback all these years, we thought it is time to take our services a step further to support your success.
We are thus introducing our new and upgraded Support & Startup Training packages, designed to meet every need, from general, simple inquiries, to the most demanding ones!
Support Services are offered under 3 main packages: Free, Standard and Premium. Standard and Premium options are a one-off purchase; you buy one now and you use it for as long as you have remaining Support Cases.
Startup Training package can be purchased individually - even if you don’t own a Support package yet.
Free Support Package
You have access to all training and technical material available in our website, from user guides and video tutorials, to feature specs and FAQs.
Standard Support Package
Standard Support is the right choice for companies that have minimum support needs and want to have the MyLoneWorkers team by their side.
Support and guidance
You have 6 support cases to contact our support specialists via email, live chat and telephone to answer your questions and lead you in the right direction.
Account Care
Receive quarterly check-ins from our customer success specialists, to make sure you are on the right track.
Premium Support Package
Premium Support is designed for companies that only settle for the best. Here’s what you get with it:
Support and guidance
With a total of 15 priority support cases, contact us via email, live chat, telephone or arrange for a web conference meeting, to answer all of your questions and ensure you understand every aspect of your account at your own pace.
Account Care
You get monthly check-ins as well as periodic expert tips and best use notifications from our customer success specialists, so you can be confident that you are using your account efficiently, effectively and focus on the work that truly maters: providing excellent services to your clients.
Business Care
Arrange for a free consultation with our Business Intelligence Specialists to find out how to turn your data into actions via specific reports and metrics and let us give you the right tools to use to help your business scale.
With Premium Support you are entitled to exclusive discounts when you assign the technical work to us. Other than BI reporting creation, this includes any other services offered, like bulk data upload.
If you made up your mind on the package that best suits your company, or if you need a free consultation on which package to choose, contact us at info@myloneworkers.com and we’ll take it from there!
Startup packages can be purchased even if you don’t own a Support Package yet and are a great choice whether you want to go through basic, or advanced training.
We will create a personalized training program for your company based on your MyLoneWorkers version and specific requirements, guide you through the system, help identify the right tools to use for your success and save your team the time of learning themselves.
